Not resolved
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Value for money

Update by user Jan 10, 2017

If you do a search on this company it appears they are a scam or fraud travel company for cuba. They claim to have offices in Spain, Miami florida, Canada, etc.

But the phone is not answered, always full or goes to a fax machine.

No emails are answered. Several others have claimed company does not deliver cars, nor refunds.

Original review posted by user Jan 07, 2017

Booked car on-line. Then they request a copy of the credit card, drivers license, passport Never provided me a location to pick up the car Strange charges on my credit card are starting to show up on my American Express No response to 5 emails. Phone in Miami, Canada, Cuba, and Mexico go to a fax machine, or other times to a no message can be left message Key words, Car rental, Cuba, e-travel cuba etc etc A search of this company shows others having no cars there when they arrive, or no response Clearly fraud rip off company FRAUDULENT BUSINESS PRACTICES My opinion Mark G Word

Product or Service Mentioned: Etravelcuba Car Rental Booking.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Full refund.

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